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Product Support

We are committed with providing you the highest quality support. We provide e-mail based support only so our products can be afforded by large number of developers. Most of support requests are answered within 24 hours and resolved in the same period of time.

Thank you very much! Your support is above and beyond anybody else's.
Peter Czurak, click for more feedback.

If you are just evaluating our products feel free to contact us at support @ Please remove spaces from the email address.

If you already own one of our products you have several options to access our excellent support resources:

  1. Search our Knowledge Base.
  2. Search our very active support forums available for Customers Only.
  3. Email our friendly support at support @ Please remove spaces from the email address.

I am very impressed with you and your company's commitment to resolve issues. Your quick resolution of my problem was above and beyond my expectations. Thank you so much.
Jan Lange, click for more feedback.

Include the following information in your support request:

  • Your Serial number for the product you are using is required to receive support. If using trial version please indicate so.
  • Name of the Product you are using.
  • Version number.
  • OS Platform (Win95, Win98, Win98SE, WinNT, Windows 2000 or Windows XP).
  • Visual Studio.NET version (if applies to your problem).
  • Internet Explorer Version (if applies to your problem). Required for HTML Help issues.
  • Description of the problem.
  • Any necessary steps to reproduce the problem.
  • Attach sample project if possible. This is extremely helpful to help us reproduce the issue. Please do not send us the code in e-mail as text rather create the project and send it.
Please send your support requests to support @ Please note that after your message is received, usually within 30 minutes, you will get the support ticket number back from our system. If you do not receive the ticket number it means that we have not received your message which could be due to the spam filtering on either your side or ours. Try changing the subject and/or content of your message and resend it.