There are plenty of companies out there that are just in business of pushing their crap on you, but when you need help they are either nowhere to be found or they just give you such run-around that you give up frustrated.
I had recently two experiences of that kind on both ends of spectrum. My Sony’s Laptop hard-disk failed while it was still under warranty but failure was not complete drive failure where it does not boot, rather it fails to read/write certain sectors…
I called Sony support and they did not want to take laptop in for repair because over the phone they could not reproduce the problem. After spending couple of hours with them on phone I just gave up and ordered new hard-disk on my dime and installed it. However, I decided to stay away from Sony laptops in future and in mean-time have sold this one…
On opposite end of spectrum was my experience with Apple. My MacBook which replaced Sony had intermittent charging problems. Magsafe connector did not connect properly. I made appointment for Genius bar in Apple store, arrived there, they looked into the problem, saw it happening and gave me new machine on the spot. Whole event took 20 minutes total. Amazing service and one of the reasons Apple is getting lot of people to buy their products these days…
Here at DevComponents we try to do same for you when you contact us for support. If you report bug we’ll work with you to reproduce it and once that is done it is 99% guaranteed that it will be fixed in next build. We drop everything and work on getting that resolved first. Why only 99%? Sometimes it is .NET Framework issue or something that is outside of our control, but this is very rare.
So if you are selling something stand behind it or don’t sell it all…
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Congrats Denis,
I work with DotNetBar two years already and I’m very happy working with you
Cornel, thank you for using DotNetBar. We work on it literally every single day
I really have no idea why do people purchase Sony laptops while they can buy native American brands such as Dell and enjoy the best customer support in the industry.
However, the amount of support you provide is awesome!
Thank you Denis…